Home/Privacy notice
Privacy notice
This site is run by a private individual, not a company. It collects as little personal information as possible, uses it only to reply to you, and keeps it for a short time. This notice explains exactly what that means in practice.
Who is responsible for your details
The site is operated by one private person based in Dubai, at the address given on the contact page. There is no company behind it, no registered entity and no group of businesses sharing information. When you send a message through the form, that message reaches one person and is read by one person.
Any question about your details can be raised by telephone during opening hours or through the form itself. Requests are handled personally and are not passed to a third party for processing, because there is no third party involved in answering them.
What is collected and why
The contact form asks for a name, a telephone number, a contact address, a subject and a message. The name is used so that a reply can be addressed to you properly. The telephone number and contact address are used to send that reply. The subject and message are used to understand what you are asking about. Nothing else is requested and no field is compulsory beyond those needed to answer.
No profile is built about you, no information is bought from anyone else to add to what you send, and nothing you write is used to decide what else to show you. There is no advertising on this site and no mechanism by which anyone could target you through it.
The legal basis for using your details
Your details are used because you asked for a reply and ticked the box confirming that. That consent is the entire basis for holding anything. It can be withdrawn at any time, in a sentence, without giving a reason, and withdrawal stops any further use immediately.
Where a session has actually been booked and paid for, a small record of the arrangement is kept because it is needed to honour the booking and to deal with any question about it afterwards. That record contains a name, a contact number and what was arranged, and nothing more.
How long anything is kept
Messages sent through the form, and the replies to them, are deleted within twelve months. Most are deleted considerably sooner, usually once the matter they concern has been settled. There is no archive of old correspondence kept for interest and no backup held beyond that period.
Records relating to a booked and paid session are kept for as long as a question about that session could reasonably arise, and are then deleted. If you would like your details removed earlier than the normal period, say so and it will be done, subject only to anything that must be retained under applicable law.
Who else can see your details
Nobody buys, receives or is given your details. They are not sold, not shared with showrooms, not passed to brokers and not used to introduce you to anyone. This is stated plainly because it is the question readers ask most often, and because the answer on many sites is different.
The site is hosted by a technical provider, and message delivery relies on ordinary internet infrastructure, so information necessarily passes through those systems in transit. Those providers act only as carriers and have no permission to use what passes through them for any purpose of their own.
Security and the practical limits of it
Messages are transmitted over an encrypted connection and are held in an access-controlled mailbox protected by a strong password and a second authentication factor. Devices used to read them are encrypted and locked. These are sensible precautions rather than guarantees, because no transmission over the internet can be made perfectly secure.
For that reason, please do not send identity document numbers, payment card details, bank information or anything else genuinely sensitive through the form. Nothing offered on this site requires such information, and anything of that kind can be discussed by telephone instead.
Your rights and how to use them
You may ask what is held about you, ask for a copy of it, ask for anything inaccurate to be corrected, ask for it to be deleted, ask for its use to be restricted while a question is resolved, object to its use altogether, and withdraw consent at any time. You may also ask to receive what you have provided in a readable form.
Requests are answered as quickly as possible and in any case within one month. There is no charge. Personal data protection in the Emirates is governed by the applicable federal legislation, and if you believe your details have been mishandled you may raise the matter with the competent supervisory authority as well as with the person who runs this site.